Privacy Policy
Last updated: August 20, 2026
1. Introduction
neoBrillia ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services as a software development, software product, and build team outsourcing company.
2. Information We Collect
2.1 Information You Provide
We may collect information that you provide directly to us, including:
- Name, email address, phone number, and company information
- Project requirements, specifications, and business information
- Communication records, including emails, messages, and meeting notes
- Payment and billing information for our services
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address, browser type, and device information
- Website usage data, pages visited, and time spent on pages
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our software development and outsourcing services
- Communicate with you about projects, services, and support
- Process payments and manage billing
- Respond to your inquiries and provide customer support
- Send you marketing communications (with your consent)
- Comply with legal obligations and protect our rights
- Analyze website usage and improve user experience
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf (e.g., hosting, payment processing)
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Legal Requirements: When required by law or to protect our rights and safety
- With Your Consent: When you explicitly authorize us to share your information
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
7. Your Rights
Depending on your location, you may have the following rights:
- Access and receive a copy of your personal information
- Rectify inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict processing of your information
- Data portability (receive your data in a structured format)
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us at hello@neobrillia.com.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings, but disabling cookies may affect website functionality.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
14. Payment Policy (Included)
14.1 Billing and Invoices
- Invoices are issued based on signed proposals, contracts, or statements of work (SOW).
- Billing frequency can be milestone-based, monthly, or as otherwise agreed in writing.
- Each invoice includes work period, deliverables, and due date.
14.2 Payment Methods and Late Payments
- Accepted payment methods are listed on each invoice.
- Clients are responsible for transfer fees charged by financial institutions.
- Late payments may delay timelines, and services may be paused until overdue amounts are settled.
14.3 Refund Eligibility
Refund handling follows the signed service agreement. Completed and approved deliverables are generally non-refundable unless otherwise specified in writing.
15. Shipping Policy (Included)
15.1 Digital Delivery
Our services are delivered digitally. We do not ship physical goods.
15.2 Delivery Channels and Timelines
- Deliverables may be shared through source repositories, staging environments, cloud platforms, or secure file channels.
- Delivery timelines follow the agreed project plan and may be adjusted for scope or dependency changes.
16. Return Policy (Included)
16.1 Service Nature
Because our work is service-based and digitally delivered, traditional product returns do not apply.
16.2 Revisions, Cancellations, and Scope Changes
- Revision requests must be submitted during agreed review windows.
- Defects within approved scope and acceptance criteria are addressed by our team.
- Out-of-scope requests are treated as change requests and may affect cost and timeline.
- Cancellation and refund terms follow the signed contract.
17. Account Deletion Policy (Included)
17.1 Deletion Request and Verification
Account deletion can be requested through official support channels. We may verify account ownership before processing deletion.
17.2 Data Handling After Deletion
- Personal data linked to the account is deleted or anonymized based on legal and contractual obligations.
- Certain records may be retained when required for compliance, financial reporting, or dispute resolution.
- Deleted accounts may lose access to related services and project portals.
- Email: hello@neobrillia.com
- Website: https://neobrillia.com